General questions
What are the age requirements?
Economy, mid-size, business cars and SUVs can be rented from 21 years old. For cabrio and premium cars, the minimum age is 23.
What are the payment methods?
You can pay by bank transfer, Mastercard / VISA / American Express, or in cash.
What documents are needed?
A valid driver’s license and an ID (passport or ID card) are required.
Where can I drive the rental car?
Cars can be used within Poland. Driving abroad requires prior written approval from the rental company.
Yes, all cars are insured with compulsory third-party liability and comprehensive insurance. An optional “Super Insurance” reduces liability to zero.
How does the deposit work?
The deposit amount depends on the car model. It is paid when signing the agreement and refunded upon return of the car. Cash deposits are returned immediately, card deposits are refunded to your account.
What about mileage limits?
The Base tariff has a limit of 250 km per day, with extra charges for exceeding it. The Prime tariff has unlimited mileage.
Can I have the car delivered or collected in the city?
Yes, for an additional fee: €15 during working hours, €25 outside working hours.
Can I return the car in another city?
Yes, but an extra fee applies depending on the distance.
Via the company’s website, mobile app, or by calling the office.
Can I use the car as a taxi?
No, using rental cars for taxi services is strictly prohibited.
Do I need to wash the car before returning it?
No, but if the car is excessively dirty, the deposit may be held until it is cleaned and inspected.
What if I have an accident?
Contact the rental company immediately. Your liability is limited to the deposit amount.
What if the car breaks down?
The company provides roadside assistance or a replacement car of the same or higher class.
Is support available 24/7?
Yes, technical support is available at all times.
Can someone else drive the car?
Only if they are added to the contract. Additional drivers can be added free of charge with a valid license.
What are the restrictions?
Smoking, racing, taxi use, and traffic violations are prohibited.
Are reservation fees refundable?
The €15 prepayment is non-refundable. Refunds in other cases may take 14–30 business days.
